PNB MetLife
India, IN · On-site · Full-time
OPS - Senior Manager - Customer Experience
Posted 12 days ago
- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Senior
About the role
Job Description Customer Experience Team is responsible for managing Customer expectations received over mail, various touchpoints like PMLI Partner’s location /India service ID/Sales /Branch/Regulators & other Forums. We are also responsible for providing operational support to business partners like AMEX, PNB, JKB, KBL etc. through dedicated team. We also partner with Legal function in addressing customer’s concerns raised through litigation /statutory forums like Ombudsman, CDRF etc. and sup…