Creeno Solutions Private Limited
India, IN · On-site · Full-time
Oracle Fusion Finance
Posted 1 month ago
- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
MANDATORY RESPONSIBILITIES: • Serve as first point of contact for all Oracle ERP Finance module user queries (O2C, PTP, RTR, EPM). ONly O2C and PTP would do. • Log incidents in ServiceNow, perform initial triage using knowledge-base lookup, and resolve common issues within SLA • Route unresolved Finance module incidents to the appropriate Tier 2 functional specialist (T2-01 to T2-05) • Escalate P1/P2 incidents immediately to Tier 2 on-call; ensure SLA clock management is accurate • Work in rota…
Requirements
- Oracle ERP Finance knowledge
- O2C and PTP experience
- ServiceNow incident logging
- Incident triage and SLA management
Skills
- oracle erp finance
- o2c
- ptp
- servicenow
- incident triage
- sla management
- on-call escalation
- knowledge base lookup
- epm
About the company
Creeno Solutions Private Limited
Posted via Adzuna
How to apply
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