Order Management Analyst

<div class="content-intro"><p>Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.</p> <p>We're building a more trustworthy Internet. Come join us.</p></div><p><strong>Order Management Analyst</strong></p> <p>The primary responsibility is ownership of the close/won process, ensuring that all orders are processed accurately, efficiently, and in compliance with the current compensation plan and methodology. This role will also support deal strategy shaping, SOX remediation, and billing processes.</p> <p><strong>What You'll Do:</strong></p> <ul> <li>Service Order Processing and Deal Tracking:</li> <ul> <li>Close/won service orders in CPQ, ensuring accuracy &amp; completion of all required fields and calculation methodology for EAB (estimated annual bookings).</li> <li>Auto-Renewal opportunities: Ownership of all auto-renewals, ensuring that the quote &amp; totals align with the current contract terms.</li> <li>Non-Standard deals: Manual ownership of opportunity level fields and billing completion &amp; assist in automating all non-standard opportunity types.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li> <li>Cut-Off analysis: Analyze contract dates, signature dates, and close/won dates to ensure every contract has correct revenue recognition.&nbsp;</li> </ul> <li>Automation Tool Management:</li> <ul> <li>Daily testing to ensure that new automation tools and systems are working as intended (Commissionable Events, LogiSense billing)</li> <li>Collaborate with internal teams to troubleshoot and resolve any issues related to automation tools.</li> </ul> <li>Billing Error Mitigation</li> <ul> <li>Support billing team in analyzing SO’s to ensure billing terms are accurately captured in Netsuite / Logisense.&nbsp;</li> </ul> <li>SOX Deficiency Remediation:</li> <ul> <li>Ensure that all processes align to the controls and policies for every opportunity &amp; assist with testing.</li> <li>Current controls under Order Management</li> </ul> <li>Deal Strategy analysis &amp; setup:</li> <ul> <li>Assist Deal Strategy team with quote analysis to evaluate financial impact and strategic alignment of deals &amp; ownership of setup for non-standard opportunities.</li> </ul> <li>Process Improvement and Automation:</li> <ul> <li>Constantly identify improvements to manual processes by developing automation solutions or enhancing existing systems.</li> </ul> </ul> <p><strong>What We're Looking For:&nbsp;</strong></p> <ul> <li>BA in Finance / Accounting&nbsp;</li> <li>Minimum 3 years combined order management experience / deal desk / finance experience&nbsp;</li> <li>Advanced Excel skills</li> <li>Strong communication skills (written and verbal)</li> </ul> <p><strong>Work Location(s) &amp; Travel Requirements</strong></p> <p>This position is based out of Fastly’s WeWork space in Futura Magarapatta.&nbsp; Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.</p> <p>This position may require travel as required by your role or requested by your manager.</p> <p><strong>Benefits</strong></p> <p><strong>We care about you.</strong> Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?</p> <ul> <li>We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.</li> </ul><div class="content-conclusion"><p><strong>Why Fastly?</strong></p> <ul> <li> <p><strong>We have a huge impact.</strong>&nbsp;Fastly is a small compan