Order Management Analyst

<div class="content-intro"><p>From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</p></div><p><span style="font-size: 10pt;"><strong>About the Role</strong></span></p> <p><span style="font-size: 10pt;">We're looking for an Order Management Analyst to support our global order validation operations within the Revenue Accounting &amp; Operations team. You will play a key role in ensuring customer orders are processed accurately, comply with company policies, and flow correctly through our systems.</span></p> <p><span style="font-size: 10pt;">This role will work closely with our US-based manager and collaborate across teams such as Deal Desk, Revenue Accounting, and Systems Engineering to ensure clean data and timely deal closure.</span></p> <p><span style="font-size: 10pt;">This is a full-time, remote role based in the Bengaluru . Candidates must reside within commuting distance of our Bengaluru office and be available to attend in-person meetings and company events as needed.</span></p> <p><span style="font-size: 10pt;">This position requires working outside of normal India business hours to support global business operations. The expected working hours for this role will be <strong>9:30 PM to 5:30 AM IST</strong>.</span></p> <p><span style="font-size: 10pt;"><strong>Technologies You’ll Use</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Salesforce CPQ, NetSuite, Celigo, Google Sheets, Jira, Avalara, Zendesk</span></li> </ul> <p><span style="font-size: 10pt;"><strong>What You’ll Do</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Review closed/won opportunities in Salesforce for completeness, accuracy and policy compliance prior to final booking.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Validate key order fields (contract terms, PO numbers, start/end dates, billing details, SKUs, seat counts, pricing) across Salesforce and NetSuite; ensure correct mapping to billing/ERP.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Identify, document and escalate order issues or missing information; follow up with Deal Desk, Sales, Legal or other stakeholders until resolved.</span><br><span style="font-size: 10pt;">Monitor sync health between Salesforce, product systems and NetSuite; troubleshoot and help resolve common order flow errors and blocked SOs.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Execute order setup and maintenance tasks (amendments, renewals, cancellations, SOWs) and maintain accurate order records and audit trails.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Validate outputs from rule-based or AI-assisted reconciliation/validation tools produced by the senior analyst: confirm accuracy, flag false positives/negatives, and provide concrete examples for tuning.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Participate in UAT and release testing for new products, SKUs, pricing models and system/automation changes; run end-to-end tests (sales → order → billing → revenue → AR).</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Maintain test cases, validation checklists, runbooks and SOPs on production readiness for order-related changes.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own daily triage of exception queues, blocked orders and amendment backlogs; drive SLAs for order resolution and document root causes.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Generate and maintain operational reports (bookings QA tracker, exception logs, order quality dashboards) and provide weekly metrics to the manager.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Colla