Order Management Senior Analyst

<div class="content-intro"><p>From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</p></div><p><span style="font-size: 10pt;"><strong>About Us</strong></span></p> <p><span style="font-size: 10pt;">Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data.</span><br><br><span style="font-size: 10pt;">Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on.</span><br><br><span style="font-size: 10pt;">Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions.</span></p> <p><span style="font-size: 10pt;">As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact.</span><br><br><span style="font-size: 10pt;">During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites.</span></p> <p><span style="font-size: 10pt;"><strong>About the Role</strong></span></p> <p><span style="font-size: 10pt;">&nbsp;We are seeking a <strong>Senior Order Management Analyst</strong> to join our Revenue Operations team in Bengaluru.</span></p> <p><span style="font-size: 10pt;">In this role, you will lead the operational reporting, data visualization, and governance frameworks for our global Order Management function. You will build and maintain real-time operational dashboards (Looker, Salesforce, NetSuite, Google Workspace), track team SLAs, govern exception queues, and ensure clean data flows across our Quote-to-Cash (QTC) ecosystem. You will work closely with our US-based OM Lead in Oakland, India-based OM Analysts, Deal Desk, Revenue Accounting, and Systems Engineering.</span></p> <p><span style="font-size: 10pt;"><strong>Technologies You’ll Use</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Salesforce CPQ, NetSuite, Celigo, Looker / Power BI, Jira, Google Sheets (Advanced), Avalara, Zendesk, claude, chatgpt, gemini, Salesforce Billing</span></li> </ul> <p><span style="font-size: 10pt;"><strong>What You’ll Do</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Reporting &amp; Dashboard Ownership:</strong> Build, maintain, and own global Order Operations dashboards in Looker, Salesforce, and Google Sheets to track bookings QA, order cycle times, error trends, and SLA performance.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Status &amp; Exception Queue Governance:</strong> Manage daily triage of blocked sales orders, integration errors (Celigo/NetSuite), and amendment backlogs; drive root-cause resolution across cross-functional teams.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Order Validation &amp; Deal Review:</strong> Conduct final reviews of complex, closed/won opportunities in Salesforce CPQ for policy compliance, pricing accuracy, contract terms, and revenue recognition alignment.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;"><strong>Process Standardization &amp; SOPs:</strong> Maintain and refine test cases, validation ru