Partner Program Manager - Service Delivery (Central/East)

Drata is building the trust layer between great companies - automating compliance, managing risk, and helping organizations prove trust continuously as they scale. We're Dratanauts: a global crew of 600+ professionals united by a culture that rewards integrity, ownership, and raising the bar, no matter where in the world we're working from. Why Join the Drata Team? At Drata, you're not maintaining legacy compliance software - you're building the agentic AI platform defining what trust looks like for the next generation of companies. Here's what makes the work itself worth showing up for: Problems without a playbook: You'll work at the edge of AI and security, building agentic governance, continuous compliance, and real-time trust verification to solve problems that don't have an established answer yet. You're writing it as you go. Real ownership, not just process: Our values center on owning outcomes and raising the bar, not checking boxes. You're expected to have opinions and back them. A seat at the table: Your perspective is unique and valued. Open debate and diverse viewpoints are built into how decisions actually get made here, at every level. Growth at rocketship speed: Drata is scaling fast, which means scope grows fast too. High performers get more ownership, visibility, and experience. A crew, not just coworkers: Dratanauts consistently describe a "come as you are" culture with sharp, curious people—the kind of team that makes hard problems genuinely fun to solve. See what they say here and follow us on LinkedIn for company news, employee stories, and career updates. Job Summary: As a Partner Program Manager at Drata, you own the service delivery side of Drata’s partner ecosystem — the consulting firms, MSPs, and vCISOs who help our customers achieve and sustain audit-ready security and compliance postures. This role sits within the Professional Services function of the Customer Success organization at Drata and partners closely with our Channel Sales program manager (who owns sales-side partner enablement) so that the sales and delivery experiences feel like one cohesive program to our partners. You’ll be the connective tissue between our service partners and our internal Sales, Customer Success, and Professional Services teams — owning the relationships, the services-side enablement content, and the delivery quality bar that together determine the consistency of customer outcomes delivered through our partner ecosystem. We are hiring for this role in either Central or Eastern time to help to support those regions. What you’ll do: Own day-to-day relationships with a portfolio of service delivery partners (consultancies, MSPs, vCISO firms), serving as their primary point of contact across program participation, escalations, joint pipeline, and growth planning. Run partner business reviews (QBRs/MBRs) with senior stakeholders at partner firms; align on joint goals, delivery capacity, and quarterly commitments. Support light partner recruitment, working off internally-sourced leads (from Sales, CS, and PS colleagues who are already in front of services firms worth partnering with) rather than open-market sourcing — shepherding promising firms through onboarding and into the program. Partner with our Partner Certification team to ensure services-focused learning content is built and maintained alongside the existing sales certification tracks. Drata has strong sales-side enablement today; this role fills the current gap where there is no dedicated owner for the services delivery learning path. Own the broader services-side partner enablement experience — onboarding, ongoing training, instructor-led workshops, and rollouts of new product features and frameworks tailored to a delivery audience. Define and monitor partner delivery quality metrics (implementation CSAT, time-to-audit, control coverage at audit, escalation rates) and drive remediation programs where delivery falls short of Drata’s standard. Build feedback loops with Drata’s Professional Services and Customer Success teams to surface delivery issues early and feed lessons back into partner enablement and program design. Coordinate closely with our Channel Sales program manager so that the sales-side and services-side partner experiences land as one program — shared rhythms, consistent messaging, and clean handoffs at every stage of the partner lifecycle. What you’ll bring: 5+ years of experience in partner programs, channel/alliances, partner enablement, or partner operations at a B2B SaaS company — or equivalent experience leading services delivery or partner engagement at a consulting or audit firm working closely with SaaS platforms. Demonstrated experience designing or operating partner enablement, certification, or accreditation programs at scale. Strong program management skills — able to run multiple concurrent workstreams and partner cohorts without dropping balls. Comfort working cross-functionally with Sales, Customer Success, Prof