Payroll Analyst II (Colombia and LATAM Payroll)

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! 

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  .

See yourself at Twilio

Join the team as Twilio’s next Payroll Analyst II (Colombia and LATAM Payroll)

About the job

This position is needed to support Colombia and LATAM payroll operations. 

Twilio is growing rapidly and seeking an experienced Payroll Analyst to support Colombia payroll operations. The person in this role will deliver first in class payroll service to our employees, ensure compliance, accuracy and timely delivery of payroll related tasks and support projects across a number of jurisdictions.

Responsibilities

In this role, you’ll:

• Work directly with the payroll vendor on end-to-end Colombia payroll execution. Support the full-cycle, gross-to-net processing across regular cycles, off-cycle payments, final settlements (liquidaciones), and statutory benefit payouts (prima, cesantías, and intereses).

• Ensure mandatory filings and timely remittances via PILA, electronic payroll reporting (Nómina Electrónica) to the DIAN, and monitor local labor legislation to maintain full regulatory alignment.

• Resolve employee inquiries regarding deductions, withholdings, and benefits.

• Partner with the accounting team during month-end close by delivering accurate gross-to-net payroll reports, accrual data, and variance explanations to assist with their audit reviews and journal entries.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3yrs+ of experience managing payroll processing for Colombia with working experience in accounting

• Expertise in Colombian labor, tax, and social security regulations

• Experience in Workday, UKG, or similar global payroll platforms 

• Experience with ServiceNow or similar ticketing systems

• Excellent written, and verbal communication skills in English 

Desired:

• Experience with processing equity transactions.

• Payroll processing in jurisdictions outside Colombia

Location

This role will be remote, and based in Mexico.

Travel 

We prioritize connection and opportunities to build relationships with our customers