Platform Operations Specialist

<div class="content-intro"><p style="line-height: 1.2;">&nbsp;</p> <hr> <p><strong>About Gusto</strong></p> <p>At Gusto, we're on a mission to grow the small business economy. We handle the hard stuff — payroll, health insurance, 401(k)s, and HR — so owners can focus on their craft and their customers. With teams in Denver, San Francisco, and New York, we support more than 500,000 small businesses nationwide and are building a workplace that reflects the people we serve.</p> <p>&nbsp;<br>All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our<a href="https://gusto.com/about/careers/total-rewards" target="_blank"> <u>Total Rewards philosophy</u></a>.</p> <p>&nbsp;<br>AI is a fundamental part of how work gets done at Gusto. We expect all team members to actively engage with AI tools relevant to their role and grow their fluency as the technology evolves. AI experience requirements vary by role and will be assessed during the interview process.</p></div><p><strong>About the Role:</strong></p> <p>This is a senior, project-driven role. Where our analysts run and improve the day-to-day, you will build what comes next: standing up new reconciliation and control infrastructure, leading audit remediation, and scaling our operations to new products and entities. You will own cross-functional projects end to end, partner deeply with Engineering, Product, Accounting, and Finance to design and implement new systems and controls, and act as a subject-matter expert the team relies on to frame hard problems and drive them to resolution with minimal oversight.&nbsp;You will also raise the team around you: mentoring analysts, building the reusable AI workflows others adopt, and setting the standard for how the work gets done.</p> <p>If you want to build durable financial infrastructure in a regulated, high-stakes environment, and lead the projects that let Gusto operate at scale, this is the seat.</p> <p><strong>About the Team:</strong></p> <p>Payments are at the core of Gusto's business, and the Platform Operations team is the foundation of financial trust behind them. We safeguard customer funds and keep financial operations accurate, transparent, and scalable, sitting as the connective tissue between Engineering and Accounting/Finance. That means reconciling money movement, detecting and investigating losses, resolving exceptions as they come up, and continuously improving the processes and tooling that let us do all of it at scale.</p> <p><strong>Here’s what you’ll do day-to-day:</strong></p> <ul> <li>Design, stand up, and scale new reconciliation and control infrastructure across products and entities, including transaction categorization and the controls that support them.</li> <li>Lead audit remediation workstreams, partnering with external auditors and internal Accounting and Controls to design controls that hold up to scrutiny.</li> <li>Own cross-functional projects and act as the escalation point for complex reconciliation and loss issues that cross team boundaries, framing problems, defining success metrics, pulling in the right partners, driving to resolution, and reporting progress to senior stakeholders.</li> <li>Partner with Engineering and Product to spec, build, and measure the systems and tooling that make reconciliation and loss detection scalable, tracing recurring breaks to their root cause and closing the underlying gaps.</li> <li>Build reusable AI workflows, templates, and standards that make the whole Operations team faster, and up-level analysts through mentorship, training, and durable documentation, becoming the go-to person for applying AI to the work.</li> </ul> <p><strong>Here’s what we're looking for:</strong></p> <ul> <li>Bachelor's degree in Finance, Accounting, Business, or a related analytical field, or equivalent practical experience.</li> <li>4-6 years in financial services, banking, fintech, payments, or accounting operations, ideally in a cash management or reconciliation heavy environment, including experience scaling reconciliation or operational processes to new products, entities, or geographies. You've led cross-functional projects end to end with real independence, taking an ambiguous problem, framing it, getting the right people in the room, and driving it to a result, reporting progress to senior stakeholders and influencing Engineering, Product, Accounting, and Finance partners witho