Principal AI Success Strategist, Customer Success at Zendesk | Rozgoo | Rozgoo

Zendesk

Singapore, SG · On-site · Full-time

Principal AI Success Strategist, Customer Success

Posted 21 days ago

Location: Singapore, SG
Work mode: On-site
Employment: Full-time
Experience: Lead · 5+ yrs
Education: bachelor's

About the role

© 2026 Rozgoo

Job Description Why This Role? Why Now? Customer experience is transforming through AI-driven innovation. At Zendesk, we don’t just embrace this change — we lead it. As visionary architects of our AI-powered Resolution Platform, AI Success Strategists shape and deliver long-term AI success for our customers. This role transcends technical deployment; it is about owning the strategic AI roadmap, maximizing business impact, and builds executive partnerships from day one so AI initiatives start st…

Requirements

Bachelor’s degree or higher
5+ years in customer success or AI strategy
Experience with AI deployment
Strong communication and leadership skills

Skills

customer success
ai strategy
ai deployment
strategic planning
client management
business impact analysis
executive communication
ai platforms
machine learning
data analytics
project management

About the company

Zendesk

Posted via Adzuna

How to apply

Apply Now takes you to Rozgoo, where auto-apply can submit your application for this role. Updated today.

Zendesk

Principal AI Success Strategist, Customer Success