Principal Internal Communications Manager

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p> <p><strong>Hiring and how we work :</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!&nbsp;</p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.&nbsp;<br><span style="color: rgb(255, 255, 255);">.</span></p></div><p><strong>See yourself at Twilio</strong></p> <p>Join the team as Twilio’s next Principal Internal Communications Manager, a high-impact, individual contributor leadership role reporting to and working in close partnership with the Internal Communications Lead.</p> <p><strong>About the job</strong></p> <p>Twilio’s Internal Communications team is seeking an experienced, strategic, and highly collaborative Principal Internal Communications Manager to serve as a cornerstone of our global IC function. In this role, you will act as a primary thought partner to the team lead on overarching program strategy and execution, while taking direct ownership of our most critical, sensitive, and high-stakes employee communications. Your work will be integral to protecting Twilio's culture, aligning our workforce, and navigating complex corporate moments for our 5,500 Twilions around the world.</p> <p>This Twilion will have world-class strategic acumen, impeccable discretion, and a calm, steady demeanor under pressure. You are a seasoned expert at navigating complex corporate, legal, and social environments, possessing the rare ability to translate high-stakes business realities into empathetic, clear, and highly effective internal narratives.</p> <p><strong>Responsibilities</strong></p> <p>In this role, you’ll:</p> <ul> <li><strong>Partner on Global IC Strategy:</strong> Work in close partnership with the Internal Communications Lead to co-architect the overarching strategic direction and execution of the wider internal communications program.</li> <li><strong>Partner closely with PR/External Comms: </strong>Serve as point of contact with external comms team during strategic projects and crises, ensuring internal and external narratives stay aligned and sequenced.</li> <li><strong>Lead highly sensitive employee communications:</strong> Own the end-to-end strategy, narrative creation, and execution for high-stakes, sensitive corporate scenarios, ensuring absolute confidentiality, accuracy, and cultural alignment. Including but not limited to employment legal issues, ethics and misconduct cases, regulatory or legal actions, and safety &amp; security incidents.</li> <li><strong>Manage transactional &amp; structural change comms:</strong> Drive the internal communication strategy for complex corporate evolutions, including Mergers &amp; Acquisitions (M&amp;A), strategic transactions, organizational redesigns, and executive transitions</li> <li><strong>Advise on social Issues:</strong> Provide strategic counsel and develop thoughtful framework-driven messaging regarding complex external political and social issues, balancing company values with employee sentiment.</li> <li><strong>Collaborate cross functionally:</strong> Partner deeply with Legal, HR, Employee Relations, Security, and Corporate Affairs to operati