Principal Presales Engineer, Product Specialist

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! 

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.  .

See yourself at Twilio

Join the team as Twilio’s next Principal Presales Engineer, Product Specialist.

About the job

This position is needed to partner closely with sales, solutions engineering, and enterprise strategists to consult on complex, multi-product opportunities. You will scope, design, and validate how complex multi-product solutions fit into the client’s ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally, working with product, engineering, and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.

Responsibilities

In this role, you’ll:

• Develop your expertise of the Twilio platform, use cases and buyer personas, while keeping up with industry trends in Voice + AI

• Scope, design, and build multi-product solution architecture and compelling presentations to secure the Technical Win

• Support core sales and solutions engineering team members on value-selling strategies and complex solution sales

• Design and validate scalable, secure, multi-product messaging architectures aligned to customer ecosystems and long-term Twilio adoption.

• Partner with Sales, Solutions Engineers, and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles.

• Document recent patterns and technology shifts with our clients and prospects to influence Product and R&D strategy and roadmap via GTM interlock and PDLC processes

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

•  Hands-on experience designing and validating Conversational AI or LLM-driven architectures (e.g., integrating OpenAI, Dialogflow, or similar models via APIs).

• Experience leading pre-sales or solution architecture engagements, including scoping, design, and technical validation in both Portuguese and English language.

• Strong background in API-based, event-driven systems, with hands-on experience using REST APIs and webhooks.

• Working knowledge of at least one backend language such as Node.js or Python, with prior software development or equivalent experience.

• Demonstrated expertise in messaging platforms, including throughput management, retry str