Principal, Product Learning & Development

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! 

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio

Join the team as Twilio’s next Principal, Product Learning & Development

About the job

Twilio is the world’s leading customer engagement platform empowering developers to build modern communication applications and experiences designed to be trusted, simple and smart. Twilio is looking for a Principal, Product Learning & Development to bring our AI first PDLC vision to life and build the capability our product organization needs to deliver it.

Reporting to the Director of Product Strategy & Operations, this role owns how our PMs get better at their craft, and how they learn to do that craft with AI. You'll build the competency model and curriculum that define "how we do product here," then go beyond curriculum by designing and shipping the internal tooling (prompt libraries, agents, PRD generators) that makes a PM measurably faster and sharper. You'll bring our AI first PDLC vision to life, partnering with product and engineering leaders to find where AI genuinely changes the work, and coaching the org through the change.

Responsibilities

We are looking for a leader who brings product, learning, and hands on AI expertise to help:

• Design and deliver the PM Academy, covering onboarding and ongoing curriculum across PRD writing, discovery, prioritization, roadmapping, and stakeholder influence, each taught with AI in the workflow.

• Design and help build and facilitate adoption of "PM in a box": ship internal AI tooling such as prompt libraries, agents, and PRD and research generators, as products with users, feedback loops, and adoption targets.

• Bring the AI first PDLC vision to life and execute against it, partnering with Product leaders to map current workflows and identify the AI and automation opportunities worth pursuing.

• Run cohort programs for new PMs and newly promoted PM managers, and design tailored programming for different parts of the organization rather than one generic track.

• Curate the internal playbooks, templates, and documentation that carry "how we do product here," and keep them current as practice changes.

• Facilitate workshops, office hours, and 1:1 coaching for PMs and PM leaders, building the credibility to coach senior people.

• Drive AI adoption across the PM org through a champion network that surfaces use cases from inside each team.

• Measure impact against baselines captured before rollout.

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your caree