Impetus Career Consultants
India, IN · On-site · Full-time
Process Trainer- Customer Service | US
Posted 28 days ago
- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead · 3–5 yrs
About the role
Process Trainer- Customer Service | US Location: Mohali Shift: US Shift Experience: 3 Years (2 Years as Process Trainer on paper) What You’ll Do Train & Onboard: Lead New Hire Training (NHT) focused on retention strategies, scripts, and product updates. Upskill & Coach: Run targeted refresher sessions, 1-on-1 nesting support, and floor coaching with QA to boost bottom performers. What We’re Looking For Experience: 3–5 years in a BPO/International Call Center setting, with 2 years as a Pro…