Design Director

<h2><span style="font-family: helvetica, arial, sans-serif;"><strong>About the role</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif;">Chime is looking for a Product Design Director to lead our Growth Design organization and shape how millions of people discover, join, and engage with our products.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">Growth at Chime sits at the intersection of design, data, AI, and business strategy. In this role, you'll lead a team responsible for acquisition, onboarding, activation, engagement, and retention experiences that drive meaningful outcomes for both members and the business. You'll partner closely with Product, Engineering, Data Science, Research, Content Design, and Marketing to identify opportunities, launch experiments, and scale experiences that create measurable impact.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">As a design leader, you'll help define what an AI-native growth organization looks like. You'll leverage AI-powered tools and emerging technologies to accelerate insight generation, increase experimentation velocity, personalize member experiences, and unlock new opportunities for growth. You'll foster a culture where human-centered design, data-driven decision-making, and AI-enabled workflows work together to solve complex problems and deliver exceptional experiences.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">This is a highly visible leadership role with direct influence on Chime's growth strategy, product roadmap, and design culture. If you're energized by building high-performing teams, solving ambiguous growth challenges, and reimagining how design organizations operate in the age of AI, we'd love to hear from you.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">The base salary offered for this role and level of experience will begin at $242,000 and up to $335,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.</span></p> <h2><span style="font-family: helvetica, arial, sans-serif;">In this role, you can expect to</span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Lead, inspire, and grow a team of product designers focused on acquisition, onboarding, activation, engagement, and retention experiences</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Define and drive the design vision for Growth, ensuring alignment with company objectives and long-term member value</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Build a high-velocity experimentation culture by partnering with Product, Engineering, and Data Science to rapidly test, learn, and iterate</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Translate complex growth opportunities into clear strategies, hypotheses, experiments, and measurable outcomes</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Champion the use of AI throughout the design process—from research synthesis and insight generation to content creation, prototyping, and experimentation</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Partner with cross-functional leaders to identify opportunities for personalization, intelligent onboarding, and AI-powered member experiences</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Establish systems, frameworks, and design patterns that enable teams to move quickly while maintaining quality, consistency, and trust</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Balance short-term experimentation goals with long-term product vision, platform investments, and design excellence</span></li>