Product Designer, Point of Sale

<p class="p1"><strong>Location(s):</strong> US (remote), Boston (hybrid), or New York (hybrid) -&nbsp;<strong>EST preferred<br></strong><br><br>Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.<br><br></p> <p>At Toast, we don't just build software; we power the heartbeat of local communities. As a Product Designer on the Point of Sale team, you will shape the experiences that sit at the center of every restaurant's operation, the tools servers, bartenders, and front-of-house staff rely on hundreds of times a day to deliver excellent hospitality. Your mission is to make those moments fast, intuitive, and reliable, no matter how busy the floor gets.<br><br></p> <p>Working within the POS team, you will partner with research, product, and engineering peers to turn complex operational workflows into seamless experiences across Toast's terminal and handheld surfaces. You'll immerse yourself in the fast-paced reality of restaurant service to understand the "why" behind every tap, swipe, and order modification, using your design expertise to create tools that help restaurant staff move with confidence, reduce errors, and focus on what matters most: the guest.<br><br></p> <p>We are looking for a designer with a Founder's Mentality: someone who takes uncompromising ownership of their domain and has a relentless commitment to customer success. If you are ready to master your craft and help build the future of restaurant operations, we want you on the line with us.</p> <p>&nbsp;</p> <h4>A day in the life (Responsibilities)</h4> <ul> <li>Own and drive the end-to-end design process for Point of Sale experiences, moving from early discovery and concept development through high-fidelity execution with strong autonomy.</li> <li>Translate complex operational workflows — order taking, modifications, payments, splits, and voids — into experiences that are fast, error-resistant, and easy to learn on the fly.</li> <li>Design for the realities of restaurant service: high-pressure environments, time-sensitive decisions, and users who can't stop and read instructions during a dinner rush.</li> <li>Partner closely with Product, Engineering, and Research to define how POS capabilities come to life across terminal and handheld surfaces, balancing technical constraints with user needs.</li> <li>Create polished, high-fidelity artifacts that account for edge cases, hardware contexts, and the full range of restaurant types and service styles Toast supports.</li> <li>Make work visible early and often, using prototypes and storytelling to build alignment and communicate tradeo