Tata Capital
Mumbai, IN · On-site · Full-time
Product Head - Education Loans - RFB - Mumbai - Goregaon (E) - SM
Posted 1 month ago
- Location
- Mumbai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Description • Defining new products, processes and documenting of processes related to the loan life-cycle • Improvement in end-to-end login-to-disbursement turnaround time • Strategically responsible for customer experience - Innovation, Conceptualize and Implement Digitization of customer service framework, Product development and management, New CRM implementation and integration, Automation of customer service processes, and redesigning of core system to support mobility • Taking complete o…