Product Manager

Join us as a "Product Manager" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience with Product owner, Analytical Skills, Business Acumen, and Stakeholder Management as well as job-specific skillsets.

You will work closely with business, operations and cross-functional partners to solve complex problems, shape scalable solutions, and ensure efficient delivery. Acting as the key interface between business and functional stakeholders, you will support the development of product propositions, and/or service strategies—from concept and release.

To be successful as a Product Manager, you should have experience with:

Essential Skills:

Strong analytical capability with the ability to interpret reporting outputs, identify trends and anomalies, generate insights and make data-driven recommendations.

Customer-first mindset with strong attention to detail, structured problem solving and the ability to investigate issues, identify root causes and drive effective resolution.

Delivery discipline with experience using Jira and Agile ways of working to manage requirements, backlogs, actions and delivery activities.

Experience producing management information, dashboards, governance packs and executive reporting using data from multiple sources.

Strong risk, control and governance awareness, including execution of operational controls, validation activities, quality assurance reviews and adherence to defined processes.

Stakeholder management across UK and India teams — confidence working with journey owners, product managers, controls teams, technology, risk and partner teams.

Strong customer journey mindset — ability to assess journeys end-to-end, identify pain points, interpret customer/colleague feedback, and support journey health checks.

Comfortable using AI‑enabled tools to improve backlog quality, analysis, insights and documentation, while recognising accountability remains with Product.

As minimum intermediate level of Excel and PowerPoint & familiar with Basic SQL, HUE, Tableau, MS & office tools.

Strong judgement on when to act vs when to align or escalate, particularly where customer harm or regulatory risk may arise.

Experience creating, maintaining and improving customer journey maps and business process documentation, including identification of pain points, process gaps and improvement opportunities.

Experience supporting campaigns, promotional or customer offer delivery activities including execution, monitoring, reporting, governance and performance tracking.

Desirable skillsets/ good to have:

Experience in product management/ownership.

Experience in digital product design.

Experience with Agentic AI, Spec Driven Development, Rapid Prototyping etc.

Experience or Knowledge in unsecured lending/partnerships.

Experience supporting customer offer lifecycle activities including offer setup, maintenance, promotional configuration, monitoring and governance controls.

Knowledge of market trends, competitor landscape and ability to benchmark against set goals.

Knowledge of Figma, journey mapping tools.

Experience in Unsecured Lending Consumer Loans or Credit Cards.

Experience or Knowledge in affordability & CRA.

Experience or Knowledge in economic crime.

This role will be based out of Gurugram/Noida.

Purpose of the role

Product Managers are responsible for the leading the strategic focus of the product(s), defining the product vision, market strategy, and competitive analysis. They think about the product's future and how it will evolve over time. They work with various teams, including marketing, engineering, operations, and sales, to ensure everyone is aligned on the product strategy. They use data and market research to inform their decisions and prioritize product features.

Accountabilities

Define Product Strategy: Accountable for defining a product strategy that aligns with business vision, managing capabilities, balancing short-term with long-term goals, ensuring that products meet market demands and drive growth.Cross functional alignment: Leadership of cross functional relationships, working with various cross-functional teams to ensure alignment of product strategy and goals.Risk and Control: Accountable for overseeing product risk management, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the product management and control functions.Product Development Lifecycle: Own product development lifecycle, from concept to launch, ensuring efficient processes, on-time delivery, and alignment with E2E customer expectations and experience. – working with product owners to drive change objectives.Deliver Product Goals and Performance: Deliver clear objectives and key outcomes to steer the product vision and ensure alignment with company’s business goals, financial targets, and strategic vision, driving long-term business success. Data driven decisions: Monitor product performance through data-driven analysis and insights, regularly assessing progress against objectives and adjusting the strategies as needed to optimise outcomes and maximise value for both business and customer.Customer-Centric Focus: Drive a customer -first approach across the product vision, ensuring customer insights, feedback, behaviours, and pain points are at the core of the product strategy and decision-making process. Business and financial acumen: Understanding pricing models, costs structures, and ROI to make financially grounded decisions regarding product development.Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.Requires in-depth technical knowledge and experience in their assigned area of expertiseThorough understanding of the underlying principles and concepts within the area of expertiseThey lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.Will have an impact on the work of related teams within the area.Partner with other functions and business areas.Takes responsibility for end results of a team’s operational processing and activities.Escalate breaches of policies / procedure appropriately.Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.Advise and influence decision making within own area of expertise.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Make evaluative judgements based on the analysis of factual information, paying attention to detail.Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.Guide and persuade team members and communicate complex / sensitive information.Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.