Product Manager, Trust & Safety

<h2><span style="font-family: helvetica, arial, sans-serif;"><strong>About Trust &amp; Safety Roles</strong></span></h2> <p><span style="font-family: helvetica, arial, sans-serif;">At Chime, we believe in the power of our product to help people lead healthier financial lives. The Trust &amp; Safety team spans the full member lifecycle and is responsible for keeping our members’ accounts safe, ensuring uninterrupted access to their money, and minimizing risk and fraud loss across the platform.&nbsp;</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">We’re hiring Product Managers across Trust &amp; Safety to drive critical investments spanning, KYC, support experiences and automation, and disputes. These roles sit at the intersection of customer experience, risk management, operations, and compliance—owning high-impact problem spaces where the tradeoffs are real and the stakes are high.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">You’ll partner closely with Engineering, Data Science, Design, Operations, Risk, and Compliance to define strategy, ship impactful products, and continuously iterate based on data and insights.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">These are high-impact opportunities to shape how Chime balances growth, safety, and member experience at scale.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;">The base salary offered for this role and level of experience will begin at $150,000 and up to $244,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.</span></p> <p><span style="font-family: helvetica, arial, sans-serif;"><strong>This role is in-office in San Francisco Monday - Thursday.</strong></span></p> <h3><span style="font-family: helvetica, arial, sans-serif;"><strong>Open Roles</strong></span></h3> <p><span style="font-family: helvetica, arial, sans-serif;">Trust &amp; Safety at Chime spans multiple product domains. Individual roles focus on one of these areas, contributing to a shared mission of protecting members and enabling safe, scalable growth:</span></p> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Enrollment &amp; KYC:</strong> Build onboarding and identity verification systems that enable fast, low-friction access for legitimate members while preventing fraud such as synthetic identity attacks.</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Member Support Experience - Human Agents:</strong> Define the tools, workflows, and systems that empower agents to resolve complex member issues with speed, accuracy, and empathy at scale</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Member Support Experience - Automation and AI Agents:</strong> Develop platforms and automation systems—including AI-driven capabilities—that scale support and back office operations and improve both efficiency and member experience</span></li> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;"><strong>Disputes:</strong> Transform member experiences and design intelligent systems that help members navigate and resolve transaction disputes, balancing member trust, fraud risk, loss exposure, and operational efficiency</span></li> </ul> <p><span style="font-family: helvetica, arial, sans-serif;">Across these areas, you’ll work on problems that directly impact member trust, financial access, and the long-term integrity of the platform.</span></p> <h2><span style="font-family: helvetica, arial, sans-serif;"><strong>In these roles, you can expect to</strong></span></h2> <ul> <li style="font-family: helvetica, arial, sans-serif;"><span style="font-family: helvetica, arial, sans-serif;">Define and drive product strategy and roadmap within Trust &amp; Safety, balancing customer experience, risk mitigation, and operational efficiency</span></l