Product Owner Locker.OS

We are looking for a Product Operations Manager at GLS/NXT to help shape and evolve our OOH parcel locker platform across our international GLS markets and partner ecosystem. In this role, you will support the product team in driving platform development - contributing to roadmap planning, translating stakeholder feedback into actionable product decisions, and keeping internal product operations running smoothly. You will work closely with support teams ensuring complex problems are resolved and recurring themes feed back into the product roadmap. You will also play an active role in sprint planning, reviews, and other team rituals as part of GLS/NXT. This role is perfect for someone who is structured, curious, and motivated by building great products. You're comfortable working across operational and product challenges, turning user and stakeholder insights into meaningful improvements, and making sure nothing falls through the cracks. Tasks Drive delivery of the roadmap for one product pillar of our OOH parcel locker platform, translating strategic priorities into a clear, prioritized backlog Write and refine user stories, acceptance criteria, and requirements, keeping the backlog refined and ready for delivery Prioritize work by balancing user needs, business value, technical constraints, and stakeholder input, and communicate those trade-offs transparently Partner closely with engineers and designers to deliver against the roadmap, resolving ambiguity and making the day-to-day product decisions that keep delivery moving Lead sprint planning, backlog refinement, reviews, and other agile rituals for your product pillar Translate stakeholder and market feedback into structured, actionable product insights for product discovery Collaborate with customer support to ensure complex issues are resolved and recurring patterns feed back into your backlog Track and report key product metrics for your pillar, surfacing trends and insights that inform prioritization and roadmap decisions Maintain clear documentation of requirements, workflows, known issues, and product decisions Requirements What you bring >4 years of experience in product management/ownership, integration, implementation or technical project management in B2B Experience owning a backlog and writing clear requirements, user stories, and acceptance criteria within agile software delivery (sprint planning, backlog refinement, product rituals) Strong organizational and multitasking skills with a structured approach to problem-solving and prioritization Excellent communication and interpersonal skills, with the ability to collaborate across teams and cultures A low-ego, hands-on mentality with a strong bias for getting things done, and curiosity for trying new tools and approaches, including AI, to improve how we work Fundamental understanding of technical concepts such as APIs, system architecture, or digital platform products Business-level proficiency in English, both written and spoken Va