American Express Global Business Travel
Gurgaon, IN · On-site · Full-time
Product Support Analyst
Posted 1 month ago
- Location
- Gurgaon, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level · 1+ yrs
About the role
What You ll Do on a Typical Day: Case Management Responsible for providing 2nd-level product support. These cases could be related to product breakdown/defect or customer changes/maintenance to meet their travel program. Maintain a good understanding of all AEGBT OBT/Approval products to ensure world-class support for Amex GBT s OBT products. Provide Issue triage, escalation, and resolution to include: Troubleshoot issues thoroughly by understanding the impact of the solution before providing t…