- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Job description: Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ͏ Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact in…
Requirements
- technical support experience (L1)
- ability to handle transactions and client issues
- ability to document and escalate effectively
Skills
- customer support
- troubleshooting
- transaction processing
- sla management
- documentation
- client communication
- escalation
About the company
Wipro
Posted via Adzuna
How to apply
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