Program Manager, AV Operational Excellence

<p>At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.</p> <p>The autonomous transition is a transformational opportunity for Lyft. Our strategy focuses on becoming the preferred marketplace, fleet, and operational partner for the world's best Autonomous Vehicle (AV) providers. As AV deployments scale across new markets, the operational infrastructure that enables safe, compliant, and high-quality service becomes a critical competitive advantage. This role sits at the heart of that infrastructure - owning the systems, processes, and partner alignment that allow Lyft to operate at the standards our AV partners require and our riders expect.</p> <p>As a qualified candidate, you have a track record of building and running complex operational programs in highly regulated or standards-driven environments. You are energized by cross-functional complexity - comfortable leading structured implementation processes that span many teams while keeping a clear eye on compliance and quality outcomes. You bring a program management mindset, strong stakeholder communication skills, and the judgment to navigate ambiguity in a fast-moving industry.</p> <h2><strong>Responsibilities:</strong></h2> <ul> <li>Own execution of AV partner audits end-to-end. That includes evidence collection, submission, partner and third-party review, mitigation oversight, and closeout, across concurrent certification cycles for multiple markets and AV partners, domestic and international.</li> <li>Act as a strategic leader within the company to support cross-functional teams’ compliance controls and readiness for partner scrutiny</li> <li>Drive coordination across teams including EHS, Legal, Safety, HR, IT and Operations for every deliverable. Translate partner and regulatory requirements into concrete, assignable asks and ensure deadlines are met</li> <li>Maintain and continuously improve the audit tracking system, including the evidence library, audit trail, and submission tooling. Lead platform improvements as volume and complexity grow</li> <li>Identify non-conforming items surfaced during audits, assist in identifying mitigation, and track corrective actions with the owning function through to closure</li> <li>Manage the logistics and stakeholder prep for audits, including document readiness and staff interviews&nbsp;</li> <li>Build repeatable playbooks so each new market or partner audit cycle runs faster and with less rework than the last</li> <li>Report clearly and credibly on timelines and risk to leadership on behalf of AV Operational Excellence</li> <li>Act as the primary audit point of contact for AV partners&nbsp;</li> </ul> <h2><strong>Experience:</strong