Program Operations Analyst Intern (Summer 2026)

<div class="content-intro"><div><strong>About Us</strong></div> <div> <p>At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.&nbsp;</p> <p>At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.</p> </div></div><p><strong>Available location(s): San Francisco, CA</strong></p> <p><strong>About the Role:&nbsp;</strong></p> <p>We are seeking a highly motivated and detail-oriented undergraduate student to join the Employee Briefing Center (EBC) team as a Program Operations Analyst Intern. This role is crucial in enhancing the efficiency, scalability, and reporting capabilities of the EBC program. The ideal candidate will have a foundational understanding of business processes, a keen interest in automation, and a desire to improve operational excellence using technology.</p> <p><strong>Key Responsibilities</strong></p> <p>The intern will focus on two core areas: <strong>Operations Projects</strong> and <strong>EBC Tooling / Reporting.</strong></p> <h4><strong>1. Operations &amp; Process Improvement (Approx. 60% of Time)</strong></h4> <ul> <li><strong>On-Site Logistics Lead</strong>: Coordinate end-to-end event logistics within our SF headquarters, partnering with Facilities, IT and Security teams to manage high-volume scheduling and resource allocation for the EBC. Drive operational excellence by maintaining a meticulously organized briefing center, ensuring all physical spaces and materials meet brand standards for global C-suite executives and key stakeholders.</li> <li><strong>Identify and Implement Automation Opportunities:</strong> Work closely with the EBC team to map existing manual processes (e.g., brief request intake, feedback collection, resource allocation) and identify opportunities for automation using existing tools or Cloudflare solutions (e.g., Workers, AI agents, workflow automation features, etc.).</li> <li><strong>Develop and Test Solutions:</strong> Design, build, and test basic automated workflows to streamline EBC operations, focusing on workload reduction, accuracy and user experience.</li> <li><strong>Process Documentation:</strong> Create clear, concise documentation and training materials for new automated processes and updated standard operating procedures (SOPs).</li> </ul> <h4><strong>2. Tool Improvement and Reporting (Approx. 40% of Time)</strong></h4> <ul> <li><strong>EBC Management Tool Support:</strong> Assist in the daily operation and maintenance of the EBC management tool. This includes data integrity checks, user support, and configuration assistance.</li> <li><strong>Tool Improvement Lean-in:</strong> Gather user feedback from the EBC team on tool functionality and propose/assist with minor tool improvements or feature enhancements to increase user adoption and efficiency.</li> <li><strong>Reporting &amp; Analytics:</strong> Develop, generate, and maintain regular operational reports and dashboards from the EBC management tool. This includes key metrics like briefing volume, customer satisfaction, resource utilization, and operational efficiency gains from automation.</li> <li><strong>Data Analysis:</strong&g