Infosys Limited
Bangalore, IN · On-site · Full-time
Project Manager- Contact Center
Posted 22 days ago
- Location
- Bangalore, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Lead
About the role
Job Description: We are seeking an experienced IVR Contact Center Domain SME to lead end to end testing activities across IVR voice chatbot and contact center platforms The role requires deep expertise in customer journey validation call routing speech enabled IVR systems telephony technologies and release quality governance Key Responsibilities: Act as the SME for IVR and Contact Center testing driving test strategy planning execution and quality assurance Validate IVR call flows DTMF inputs p…