VASA Denticity Limited
Shakti Nagar, IN · On-site · Full-time
Quality analyst and Trainer
Posted 1 month ago
- Location
- Shakti Nagar, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Senior · 0+ yrs
About the role
The QA & Training Analyst is a senior individual contributor who owns two connected charters for DentalKart's CX function: quality assurance and agent capability building. This role audits chat and email interactions against SLA/CX standards, runs structured root-cause analysis (ACPT — Agent / Customer / Process / Technology) on service failures, and closes the loop by designing and delivering the training interventions — onboarding, refreshers, and targeted coaching — needed to fix what the au…