Quality Analyst

Tammy Boyko and Carlan Wilbon are partnering with our Winnipeg based client, to source a detail-oriented and analytical Quality Assurance Analyst. In this role, you will help drive service excellence by monitoring customer interactions, evaluating quality standards, and providing constructive coaching. Responsibilities: Monitor and evaluate customer interactions across phone, email, chat, and social media channels. Conduct quality assessments using established evaluation criteria and quality st…