- Location
- Mumbai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
We're Hiring || Quality Analyst || Malad || Voice Process Location: Mumbai (Malad) Working Days: 06 Days a week Shifts: Day Shifts Key Responsibilities: Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. Provide constructive feedback and coaching to agents to improve performance. Identify gaps in communication, process adherence and customer handling Prepare and maintain quality reports, dashboards and analysis for leadership Support process improvement init…
Requirements
- Experience in quality analysis for voice processes
- Ability to monitor and evaluate calls
- Skills in preparing quality reports and dashboards
Skills
- quality analysis
- call monitoring
- performance evaluation
- reporting
- dashboard preparation
- voice process
- coaching
- process improvement
About the company
TP
Posted via Adzuna
How to apply
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