ixigo
India, IN · On-site · Full-time
Quality Auditor – Customer Experience
Posted 1 month ago
- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
Job Description We are looking to hire a Quality Auditor, Customer Experience to play the key role of managing process quality for customer service. He/She will drive the execution for running ixigo's day-to-day quality processes, improve operational efficiency, and provide customer insights to product, tech and marketing teams to enable continuous customer experience enhancements. As a Quality Auditor – Customer Experience, you will be responsible for: 1. Monitoring calls/emails/chats as per a…
Requirements
- experience in quality assurance or customer experience
- ability to monitor and evaluate customer interactions
Skills
- customer experience
- quality auditing
- process quality
- call monitoring
- email and chat review
- customer insights
- data analysis
- cross-functional collaboration
- crm
About the company
ixigo
Posted via Adzuna
How to apply
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