Quality Process Improvement Analyst

Tammy Boyko and Carlan Wilbon are partnering with our Winnipeg based client, to source a detail-oriented and analytical Quality Assurance Analyst. In this role, you will help drive service excellence by monitoring customer interactions, evaluating quality standards, and providing constructive coaching. Monitor and evaluate customer interactions across phone, email, chat, and social media channels. Conduct quality assessments using established evaluation criteria and quality standards. Provide c…