Regional IT Support Lead, APAC

<p><strong>This is Adyen</strong></p> <p><span style="font-weight: 400;">Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&amp;M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.&nbsp;</span></p> <p><span style="font-weight: 400;">For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.</span></p> <p><strong>Regional IT Support Lead, APAC</strong></p> <p>As Regional IT Support Lead, APAC, you will be based in our Singapore office, stepping into a role to build and lead a best-in-class regional support function. You will manage a distributed team of five across Singapore and Bengaluru (comprising both dedicated support and hybrid support/engineering roles) to elevate the overall APAC IT support experience. The scope of this role is to improve the overall IT experience in all our offices in APAC.&nbsp;</p> <p>You will combine strong people leadership with a strategic mindset, crafting the short- (1 year), medium- (1-3 years), and long-term (3-5 years) vision for the team while automating processes, partnering with regional (senior) management, and driving technical excellence. You are a hands-on manager helping out with support if needed.&nbsp;</p> <h3><strong>What you’ll do</strong></h3> <p><strong>Lead &amp; define success</strong></p> <ul> <li><strong>Set the Vision:</strong> Drive the technical direction of the team by developing and executing short-term (1 year), medium-term (1-3 years), and long-term (3-5 years) support strategies aligned with global business goals.</li> <li><strong>People Leadership:</strong> Supervise, guide, and mentor a distributed team of 5 (2x hybrid engineers in SG, 1x support engineer in SG, and 2x support engineers in BLR).</li> <li><strong>Drive Performance:</strong> Set clear individual and team goals, delegate tasks effectively, and manage performance using Adyen’s leadership framework: Empower, Care, Act, Scale.</li> <li><strong>Culture Carrier:</strong> Foster a global, inclusive mindset. Cultivate a growth-oriented environment where open, direct feedback is exchanged and the Adyen Formula is exemplified.</li> </ul> <p><strong>Deliver results &amp; scale impact</strong></p> <ul> <li><strong>Operational