Relationship Manager, Mid Market (LATAM)

<div class="content-intro"><p><a href="https://fin.ai/">Fin</a>, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.</p> <p>Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.</p> <p>Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.</p> <p>Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.</p></div><h2>What's the opportunity?&nbsp;</h2> <p>Are you ready to lead the charge in AI-driven customer service? As a Relationship Manager, you will be a key member of the team leading the growth &amp; expansion of our business in Latin America. We’re building a world-class sales organization, and the road ahead is going to be very exciting.&nbsp;</p> <p>In this role, you'll be a key player in driving Intercom's growth and managing existing relationships within the LATAM region. You will possess both nurturing and hunter mindsets, proactively managing and owning LATAM's book of business to ensure client satisfaction and uncover expansion opportunities.</p> <h2>What will I be doing?&nbsp;</h2> <ul> <li>Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and cross-selling Intercom's solutions.</li> <li>Provide timely and accurate forecasts and clear visibility on revenue performance</li> <li>Maintain up-to-date knowledge of our evolving products and processes</li> <li>Create your own demonstrations, tailored to client needs</li> <li>Partner with our regional partners to co-sell into and expand shared accounts, navigating multi-party commercial structures</li> <li>Engage in team development and mentoring</li> <li>Represent the voice of the customer to cross-functional partners, including Marketing and Product</li> <li>Contribute to the overall growth of the global Enterprise business, pio