Theomnihire
Nungambakkam, IN · Remote · Full-time
Remote Resolution Analyst
Posted 1 month ago
- Location
- Nungambakkam, IN
- Work mode
- Remote
- Employment
- Full-time
- Experience
- Mid-level · 3–5 yrs
About the role
Experience: 3–5 Years Reports To: Service Desk Supervisor Languages: English/Arabic – Both Required Location: UAE Role Purpose: Increase the remote fix rate and reduce field dispatch by resolving intermediate-complexity issues through remote tooling before a site visit is raised. Key Responsibilities: Take escalations from Tier 1 and attempt full remote resolution before any field dispatch is authorized. Use remote control, remote scripting and endpoint management tooling to diagnose and fix is…