Renewal Manager

<div class="content-intro"><p>PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.</p></div><p>A successful <strong>Renewal Manager</strong> will be a dynamic and organized self-starter who can work independently while also being part of a team. You will be in a commission-based role and responsible for the software and user renewal revenue and retention for assigned customers.</p> <p><strong>Key Responsibilities</strong></p> <ul> <li>Own the subscription renewals process for an assigned customer list and collaborate with internal resources to preserve and improve customer contracts and relationships</li> <li>In coordination with the Customer Success manager, execute the customer success plays to increase software adoption and deliver business value to your accounts</li> <li>Develop and execute negotiation strategies for customer subscription renewals that maximize contract value while protecting and enhancing customer trust</li> <li>Maintain accurate information in Salesforce for accounts, opportunities, customer contacts, renewal pipeline, and forecast</li> <li>Identify customer requirements, uncover roadblocks, and demonstrate strong account management to drive renewal to on-time closure</li> <li>Proactively manage any risk of the customer not renewing by working with other functions to develop a risk mitigation plan</li> <li>Provide on-going feedback about customers at risk to the management and the Customer Success Management team.</li> <li>Identify and help position up-sell opportunities and engage Rundeck Account Executives</li> </ul> <p><strong>Basic Qualifications</strong></p> <ul> <li>3+ years of experience in renewals management, account management, inside sales, Customer Success Management, or a renewal sales role</li> <li>Working experience in a technology or SaaS company</li> <li>Software subscription experience a plus</li> <li>Knowledge of IT operations and IT development organizations, systems, and tools</li> <li>Bachelor's degree preferred</li> </ul> <p>PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.</p> <p>This role is expected to come into our Sydney office once per week, so you can thrive in your new role and fully embrace being a Dutonian!</p><div class="content-conclusion"><p><strong>Hesitant to apply?</strong></p> <p>We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for <a href="https://careers.pagerduty.com/jobalerts">job alerts</a>!</p> <p><strong>Where we work</strong></p> <p>PagerDuty operates a hybrid work model with <a href="https://careers.pagerduty.com/locations">offices</a> in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we <strong>cannot</strong> employ candidates residing in:</p> <p><strong>Location restrictions: </strong><strong><br></strong><strong>Australia:</strong> Northern Territory, Queensland, South Australia, Tasmania, Western Australia<br><strong>Canada:</strong> Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon<br><strong>United States:</strong> Alaska, Hawaii, Iowa,