Renewals Manager

<h1><strong>Renewals Manager</strong></h1> <p>As a member of our growing Renewals team, you will be instrumental in defining, testing, and scaling a renewals model that balances high-volume scale with top-down positioning across the Japan market. Based in our Tokyo office, you will partner closely with customers and internal stakeholders such as Account Executives, Customer Success Managers, Finance, and Legal to ensure Asana customers are set up for continued success from their Asana investment. Your primary focus will be managing customer renewals to maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction. You will play a critical role in protecting and growing Asana's customer base by proactively managing renewal risk, demonstrating customer value, and driving timely contract execution.</p> <p>This role is based in our Tokyo office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Thursday and one additional day of choice, which may be determined by your team. Most Asanas have the option to work from home on the two other weekdays they are not in office. If you're interviewing for this role, your recruiter will share more about the in-office requirements.</p> <h3><strong>What you’ll achieve</strong></h3> <ul> <li>Own, drive, and lead the renewals process for customers in the Japan market, in collaboration with the account team, to preserve and improve customer contracts and relationships.</li> <li>Actively engage with key decision-makers to understand customer requirements, demonstrate the value of Asana, and uncover roadblocks to ensure on-time renewals.</li> <li>Negotiate and execute renewal contracts that align with customer goals in partnership with Finance and Legal.</li> <li>Engage with at-risk customers and develop prescriptive strategies to mitigate potential churn and improve retention.</li> <li>Communicate renewal risk clearly, take the lead in developing resolution strategies, and escalate wherever appropriate.</li> <li>Discover and identify upsell and cross-sell opportunities during the renewal process to maximize customer growth.</li> <li>Maintain and report an accurate 90–120-day rolling forecast of renewals and proactively manage risks and opportunities within the forecast.</li> <li>Track and contribute to key business outcomes, including Renewal Rate, Net Retention Rate (NRR), renewal attainment, and expansion.</li> <li>Maintain accurate customer and renewal information in Salesforce and other relevant systems.</li> <li>Assist with enhancing and improving systems, tools, and processes to increase team efficiency and scalability.</li> </ul> <h3><strong>About you</strong></h3> <ul> <li>Demonstrates curiosity a