Renewals Manager, EMEA

<div class="content-intro"><p><strong>About Mixpanel</strong></p> <p>Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at <a href="mixpanel.com">mixpanel.com</a>.</p></div><p><strong>About the Renewals Team</strong></p> <p>Mixpanel's Renewals team partners with customers across EMEA to help them turn product data into decisions that drive growth. Renewals sits at the heart of our revenue engine, making sure customers keep realizing value from Mixpanel and that we retain and grow our recurring revenue base in the region.</p> <p><strong>About the Role</strong></p> <p>As a Renewal Manager for EMEA, you'll own the renewal process for an assigned book of business, working closely with Customer Value Managers, Sales, and Finance to protect Mixpanel's recurring revenue. You'll handle most renewals independently, following established playbooks and pricing guidance, while escalating complex negotiations, competitive risk, or unusual contract structures to senior teammates. You'll lean on data, dashboards, and AI tools to stay ahead of risk across a high-volume territory, and you'll know when to move fast with a standard motion versus when an account needs a more personal touch. This is a strong opportunity to build deep commercial and renewals expertise while learning what drives retention across different customer segments.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Manage the renewal process for your assigned territory, tracking quote-to-close with accuracy and following up consistently across a high volume of accounts without letting details slip</li> <li>Use Salesforce, dashboards, and health scores, along with AI tools such as Claude, to analyze account data, flag renewal risk early, prioritize where to focus, and keep your forecast accurate</li> <li>Negotiate standard contract renewals using established pricing and packaging guidance, bringing in a manager or senior teammate for complex or high-risk deals</li> <li>Reach out to key stakeholders early in the renewal cycle to understand budget timing, approval processes, and potential blockers</li> <li>Spot early risk signals and loop in Customer Success, Deal Desk, Legal, Finance, or Sales when a renewal needs cross-functional support</li> <li>Present pricing and packaging options to customers based on templates and guidance from the broader Renewals team</li> <li>Communicate Mixpanel's value clearly in writing and in conversa