- Location
- Victoria, AU
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level
About the role
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation sy…
Requirements
- Experience with reservation systems
- Customer service skills
- Good communication abilities
- Attention to detail
- Ability to handle multiple tasks
Skills
- customer service
- data entry
- reservation systems
- communication
- problem solving
- multitasking
- crm software
- hospitality knowledge
- sales techniques
Benefits
- Health Insurance
- Paid Leaves
About the company
Marriott
Posted via Adzuna
How to apply
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