Sales Operations Manager

<div class="content-intro"><p>Discord has a highly engaged community of millions of daily active users who use the platform for many different reasons, but there’s one thing that nearly everyone does: <strong>play video games.</strong> Discord plays a uniquely important role in the future of gaming, and we are focused on making it easier and more fun for people to hang out before, during, and after playing games.</p></div><p><strong>About the Team</strong></p> <p>Strategy and Operations sits at the center of how we grow across multiple pillars at Discord. We're building the revenue engine for a business that is scaling fast. This team drives important strategic decisions, establishing operational rigor, and laying the foundation for core processes from the ground up, work that directly supports Discord's mission of building community and belonging at scale.</p> <p><strong>About the Role</strong></p> <p>This is a build it yourself role: you'll be the dedicated Strategy &amp; Operations hire supporting Discord's ad sales leaders, standing up pipeline and business health metrics, quota setting, bottoms up planning, and revenue forecasting from the ground up rather than stepping into an already established function. You'll also lead strategic zero to one projects: building systems, processes, and tooling that enable our sales org to scale. The scope is intentionally big, we're looking for a hands on, individual contributor builder, not a team builder or people manager, who can operate as a force multiplier, using AI tools, workflows, and automation to scale your output on the highest priority problems. You'll partner directly and independently with sales leadership, present to executives, and influence cross-functional partners.</p> <p><strong>What You'll Be Doing</strong></p> <ul> <li>Own revenue forecasting and pipeline management, synthesizing your point of view on revenue growth, risks, and opportunities to leadership on a weekly and monthly cadence</li> <li>Instrument and define pipeline and business health metrics on our Salesforce instance, building the analytics infrastructure this function needs from the ground up</li> <li>Lead strategic assessments for new opportunities, including new market expansion, sales team scaling, and go to market optimization</li> <li>Partner independently with sales leadership on territory design, account segmentation, and coverage models to maximize revenue potential and seller productivity</li> <li>Lead the annual and quarterly goal setting process, ensuring quota targets are data driven, equitable, and support the ambitions of the business</li> <li>Analyze sales cycle trends, win and loss patterns, and conversion rates to surface actionable insights that improve sal