Double Ticks
Mumbai, IN · On-site · Full-time
Sales Quality Assurance Specialist
Posted 1 month ago
- Location
- Mumbai, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level · 3+ yrs
About the role
Key Responsibilities Evaluate and monitor sales discovery meetings (demos), calls, emails, and SMS interactions for quality and compliance. Audit closed deals to ensure accurate documentation, ethical practices, and proper sales process adherence. Identify and report gaps (AFIs - Areas for Improvement) to enhance team performance and training initiatives. Collaborate with sales leadership to develop and refine QA processes, benchmarks, and performance metrics. Deliver ongoing feedback to the sa…