Sales Support Specialist

<div class="content-intro"><p><strong>Who we are&nbsp;</strong></p> <p>At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to<a class="c-link" href="https://customers.twilio.com/" target="_blank" data-stringify-link="https://customers.twilio.com/" data-sk="tooltip_parent">&nbsp;hundreds of thousands of businesses&nbsp;</a>and empower millions of developers worldwide to craft personalized customer experiences.</p> <p>Our dedication to <a class="c-link" href="https://www.twilio.com/en-us/blog/open-work" target="_blank" data-stringify-link="https://www.twilio.com/en-us/blog/open-work" data-sk="tooltip_parent">remote-first work</a>, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.<br><span style="color: rgb(255, 255, 255);">.</span></p> <p><strong>Hiring and how we work</strong></p> <p>We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!&nbsp;</p> <p>Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.&nbsp;<br><span style="color: rgb(255, 255, 255);">.</span></p></div><p data-path-to-node="0"><strong data-path-to-node="0" data-index-in-node="0">See yourself at Twilio</strong></p> <p data-path-to-node="1">Join the team as Twilio’s next Sales Support Specialist</p> <p data-path-to-node="2"><strong data-path-to-node="2" data-index-in-node="0">About the job</strong></p> <p data-path-to-node="3">Twilio is looking for a Sales Support Specialist to join the Strategic Sales team. We’re looking for a hungry and ambitious individual who has a passion for communications, desire to deliver positive customer outcomes, and wanting to be a part of a world-class sales organization. The Sales Support Specialist will primarily be focused on operational aspects in support of an AE. This individual is ‘the glue’ between many different functions within the organization, assisting Account Executives with numerous activities and processes along the entire sales cycle.</p> <p data-path-to-node="3"><strong data-path-to-node="4" data-index-in-node="0">Responsibilities</strong></p> <p data-path-to-node="5">In this role, you’ll:</p> <ul data-path-to-node="6"> <li> <p data-path-to-node="6,0,0"><strong data-path-to-node="6,0,0" data-index-in-node="0">Be an Internal Liaison:</strong> Create and submit requests and follow up through resolution on them, including but not limited to: Billing, Deal Strategy, Legal, and Security.</p> </li> <li> <p data-path-to-node="6,1,0">Work with internal stakeholders to ensure all aspects throughout the sales process are smooth (Deal Desk, Contracts, Legal, Pre-Sales, Security requests) and to ensure all paperwork is completed and represented accurately. You will work with people, data sets, and processes.</p> </li> <li> <p data-path-to-node="6,2,0"><strong data-path-to-node="6,2,0" data-index-in-node="0">Build out Pricing and Deal workflows:</strong> Prepare Pricing and Deal Structure; use and master internal pricing tools.</p> </li> <li> <p data-path-to-node="6,3,0"><strong data-path-to-node="6,3,0" data-index-in-node="0">Order Form:</strong> Creation, amendments, and execution (signatures). Engage with client stakeholders to ensure Proposal Bill Of Materials (OFs) are correct.</p> </li> <li> <p data-path-to-node="6,4,0"><strong data-path-to-node="6,4,0" data-index-in-node="0">Quote creation:</strong> CPQ workflows, including converting CPQ into a customer-facing quote/doc.</p> </li> <li> <p data-path-to-node="6,5,0"><strong data-path-to-node="6,5,0" data-index-in-node="0">Customer support:</strong> Preparation for sales meetings and conducting backg