Salesforce Developer

<div class="content-intro"><p>PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.</p></div><p>PagerDuty is growing, and we are looking for an experienced Salesforce Administrator to help design and implement a world-class, global network. As a Salesforce Administrator, you will help design, build, and support PagerDuty’s growing enterprise application environment – ensuring availability, reliability, and security for our users and critical business data.</p> <p><strong>About This Role</strong></p> <p>Together with the other members of the enterprise applications team, you will have the opportunity to re-define how PagerDuty, designs, builds, and maintains a growing suite of applications around the world.</p> <p><strong>Responsibilities</strong></p> <ul> <li>Act as a Product Management liaison, collaborating with stakeholders (including Product Managers) to conceptualize, refine, and prioritize requirements, ensuring system functionality aligns with critical business process efficiencies and improvements.</li> <li>Drive strategic process improvements and automations, utilizing AI tools like Claude Code and Cowork to accelerate declarative Salesforce development and shift focus toward high-value strategic analysis.</li> <li>Maintain and continuously improve the Lead to Order process and core enterprise applications (Salesforce, Zuora, CPQ, Marketo, DocuSign) while actively managing and optimizing the Agentforce customer support bot to meet case deflection and resolution goals.</li> <li>Prepare documentation for system enhancements, leveraging AI tools like Claude Cowork to expedite content creation and enrich our internal knowledge base.</li> <li>Provide training and leadership to super-users, manage user security, and interface daily with business users, engineers, QA, and TechOps managers to support operations.</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>Excellent oral and written communication and presentation skills</li> <li>3+ years of Business System Analysis or Salesforce Administration in a high-growth technology company</li> <li>Strong analytical skills and attention to detail required</li> <li>Strong technical knowledge and experience with Salesforce.com declarative development including Flow</li> <li>Proven ability to leverage generative AI tools (such as Claude Code and Cowork) to accelerate task execution, automate routine configurations, and shift focus toward strategic business analysis.</li> <li>Salesforce Administrator Certification strongly preferred</li> <li>1-2 years experience with Salesforce CPQ and/or Revenue Cloud preferred</li> <li>1+ year experience with Agile Methodology preferred</li> <li>Ability to work cross-functionally, with multiple teams and stakeholders</li> <li>Self-starter, reliable team player with ability to deliver projects on-time</li> <li>Ability to thrive in high-intensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency</li> </ul> <p>PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.</p> <p>If you are within a 50 mile radius of the Santiago office, it is required to come in two times per week, so you can thrive in your new role and fully embrace being a Dutonian!</p> <p>&nbsp;</p><div class="content-conclusion"><p><strong>Hesitant to apply?</strong></p> <p>We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're