Salesforce Developer-Patient services

Job Description: Salesforce Architect – Clinical/Patient Services

Company: Slipstream Life Sciences

Department: Salesforce Practice

Reports To: Associate Director, Salesforce Clinical & Patient Services

About Slipstream Life Sciences

Slipstream Life Sciences is a specialized life sciences technology partner focused on intelligent, compliant, and trusted execution across R&D, enterprise platforms, data, and operations. We help organizations accelerate research, optimize operations, and implement technology that keeps pace with life-changing missions in an increasingly complex regulatory environment.

Our capabilities span Enterprise Transformation, R&D Solutions, Information Management, and Technology Services, with deep expertise in Salesforce Health Cloud and Life Sciences Cloud for patient services, clinical operations, and commercial engagement.

Role Overview

We are seeking an experienced Salesforce Architect with specialized expertise in Health Cloud and Life Sciences Cloud to lead architecture design and implementation for patient services and clinical operations solutions. This role will be responsible for designing scalable, secure, and patient-centric architectures that support end-to-end patient journeys—from patient onboarding, benefits verification, and enrollment to therapy orchestration, adherence support, adverse event management, and personalized engagement.

The ideal candidate will have hands-on experience architecting patient services programs (PSP), hub services, and clinical operations workflows within highly regulated life sciences environments, with working knowledge of GxP, HIPAA, 21 CFR Part 11, and global privacy regulations.

Key Responsibilities

Solution Architecture & Design

Lead end-to-end solution architecture for Salesforce implementations leveraging Health Cloud and Life Sciences Cloud, with deep focus on Patient Services Programs (PSP) and clinical operations. Design robust patient data models using the Unified Patient Record, Care Plans, Patient Journeys, and Life Sciences industry data model. Architect solutions for key Patient Services capabilities including: Patient enrollment & onboarding Insurance benefits verification & re-verification Hub services & case management Therapy orchestration & adherence programs Personalized next-best-action / patient engagement Adverse event / pharmacovigilance intake & reporting Savings / copay assistance programs Patient portals and self-service experiences Define technical strategy, integration architecture, security & sharing model, and governance for multi-org or hyper-cloud environments.

Integration & Data Architecture

Establish canonical models and APIs with Integration Layer/MDM and hub partners (e.g., Pharmacord/McKesson), eRx/eBV/PA, and omnichannel services. Define and oversee data models, security architecture, API integrations (FHIR/HL7), and performance optimization strategies.careers. Architect integrations between Salesforce and external systems (LIMS, ERP, EHR, logistics or courier platforms) using MuleSoft or similar tools. Ensure data lineage, identity resolution, and consent enforcement across patient touchpoints.

Security, Privacy & Compliance

Embed platform security (Shield, encryption, BYOK), SSO/JIT, auditability, and retention; align with patient privacy, AE/PC reporting flows, and validation needs.jobright+1 Architect and design scalable, secure, and high-performance Salesforce solutions that align with industry best practices and compliance standards (e.g., HIPAA, PHI, GxP, 21 CFR Part 11). Ensure adoption of Salesforce best practices, governor limit optimization, performance tuning, and code quality standards. Guide teams on Salesforce security model, data access, sharing rules, consent management, and compliance needs.

Technical Leadership & Governance

Lead a team of architects focused on driving optimized solutions for our Life Sciences industry clients leveraging Salesforce Health Cloud, Service Cloud, Sales Cloud, and Experience Cloud. Provide technical governance, conduct design/code reviews, and manage architectural risks and technical debt. Review and approve high-level and low-level technical designs, ensuring alignment with enterprise architecture standards. Lead functional and technical workshops with clients and internal stakeholders.careers.

Stakeholder Engagement & Thought Leadership

Serve as a trusted advisor to clients and internal stakeholders, translating clinical or commercial operations requirements into technical architecture.careers. Partner with Salesforce COE, IT Cross Functional Teams, Patient Excellence, Field Operations, and Compliance to prioritize value, shape release scope, and communicate trade-offs and decisions to leadership. Collaborate closely with Global Salesforce COE team and track Salesforce roadmap (LSC, Agentforce, Data Cloud, Einstein), evaluate fit for patient-services scenarios, and pilot responsibly. Participate in pre-sales activities such as discovery and technical deep-dive sessions, Proof-Of-Concept development with prospects, estimations, help in creating release roadmap, timelines, etc.

Required Qualifications

7+ years of Salesforce experience, including 3+ years in an architect-level role. Hands-on experience with Salesforce Health Cloud or Life Sciences Cloud, specifically with Patient Services Programs, clinical operations, or advanced therapy modules. Active Salesforce Certified Architect credential (Application Architect, System Architect, or Technical Architect). Experience architecting integrations between Salesforce and external systems (LIMS, ERP, EHR, logistics or courier platforms) using MuleSoft or similar tools. Working knowledge of life sciences regulatory frameworks including 21 CFR Part 11, GxP/CSV, and HIPAA. Strong command of Salesforce data model, security architecture, and automation (Flow, Apex). Excellent stakeholder communication skills, with the ability to translate clinical or commercial operations requirements into technical architecture. Experience in clinical trial operations (chain of custody or chain of identity tracking) or commercial patient services and hub scheduling.

Preferred Qualifications

Experience with Salesforce Advanced Therapy Module (ATM) in Health Cloud or Life Sciences Cloud for cell & gene therapy lifecycle management. Familiarity with Veeva CRM, IQVIA OCE, or other life sciences commercial platforms. Experience with Salesforce Data Cloud, Tableau, and Einstein AI capabilities for patient analytics and insights. Knowledge of FHIR/HL7 healthcare data standards and integration patterns. Experience working with global life sciences clients (pharma, biotech, medtech) across US, EU, and APAC markets. Prior consulting or professional services experience in a client-facing role.

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the

workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion,

sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected

characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based

solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job

described, and may be amended at any time at the sole discretion of the Employer.