- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Mid-level · 10–10 yrs
About the role
Experience: 10 Years Role Overview: We are looking for a Service Owner to manage end-to-end service ownership of the REACH program across all relevant Salesforce orgs. Key Responsibilities: Manage E2E service ownership across RoW, AU, and CBS orgs. Monitor production tickets and ensure SLA adherence and timely assignment. Manage team capacity, ticket volumes, and leave plans for the 2 FTE support team. Review tickets for accurate information required for future RCA. Identify service improvement…