Senior Benefits Consultant

<p>Benefits are the promise underneath the paycheck. It doesn't make headlines, but it's what people think about when life actually happens — when a baby arrives, when a diagnosis comes, when someone finally retires. Great benefits are nearly invisible: plans chosen without confusion, forms filed without friction, questions answered by someone who actually knows the answer.</p> <p>At Mercury, we believe that experience should feel less like navigating bureaucracy and more like talking to a brilliant friend who understands your needs. Our customers put it better than we can: <em>"I'm so happy I never have to touch HR software again."</em> And: <em>"10x better than our former stack."</em> That's not just great software. That's great service, woven into the product itself.</p> <p>We have a generational opportunity to reinvent how companies are operated. Central (a recent Mercury acquisition) handles payroll, benefits, HR, compliance, government filings, and more — so founders can focus on the things that actually matter: curing brain cancer, making institutions more efficient, reducing our carbon footprint. As a Benefits Broker at Central, you'll be the human layer behind an extraordinary product — and a licensed broker who can actually close the deal. The software is powerful. You make it feel like magic.</p> <p><strong>Here are some things you’ll do on the job:</strong></p> <ul> <li>Guide customers through designing their benefits packages — helping them pick the right plans for their teams and their stage</li> <li>Own the end-to-end enrollment process: filling out and submitting insurance forms accurately and on time</li> <li>Keep our systems current with the right health insurance information so nothing downstream breaks</li> <li>Communicate proactively with customers to resolve issues before they become problems</li> <li>Build and refine the internal processes that ensure no enrollment ever gets missed</li> <li>Solve hard, ambiguous benefits problems — the ones that fall between carriers, platforms, and regulations</li> <li>Manage the client lifecycle at renewal, helping them choose options and running open enrollment at renewal</li> </ul> <p><strong>You should have:</strong></p> <ul> <li><strong>An active Life &amp; Health broker license. This is required to be considered for this role</strong></li> <li>Experience selling or administering small group benefits across multiple states, with a focus on SMBs and startups</li> <li>Exceptional detail orientation to help you build resilient systems and processes</li> <li>Deep customer empathy to default to what's actually best for the customer, not what's easiest for you</li> <l