Senior Billing AR Analyst

<div class="content-intro"><p>From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.</p></div><p><span style="font-size: 10pt;"><strong>About the Role</strong></span></p> <p><span style="font-size: 10pt;">We’re looking for a Senior Billing &amp; Collections Analyst to own day-to-day billing operations, cash application and collections support for our India team. This is a hands-on, operational role focused on invoice generation, payment application, reconciliations, dispute management and AR reporting. You’ll partner with Order Management, Deal Desk, Revenue Accounting and Collections to ensure invoices are accurate, payments are applied correctly, and customer queries are resolved quickly — helping improve cash velocity and reduce billing exceptions.</span></p> <p><span style="font-size: 10pt;">This is a full-time, remote role based in the Bengaluru. Candidates must reside within commuting distance of our Bengaluru office and be available to attend in-person meetings and company events as needed.&nbsp; This position requires working outside of normal India business hours to support global business operations.<strong> The expected working hours for this role will be 9:30 PM to 5:30 AM IST through the end of 2026, then change to 3:30 PM to 12:30 AM IST beginning 2027.</strong></span></p> <p><span style="font-size: 10pt;"><strong>Technologies You’ll Use</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">NetSuite (or equivalent ERP), Salesforce/CPQ, Avalara, payment gateway tools, Google Sheets, Jira, Zendesk, and integration platforms (Celigo or similar).</span></li> </ul> <p><span style="font-size: 10pt;"><strong>What You’ll Do</strong></span></p> <ul> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Execute billing cycles and ensure timely, accurate invoice creation, distribution and correction in the ERP.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Manage billing adjustments, credit/debit memos, chargebacks and maintain billing logs and audit trails.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Apply customer payments (electronic, wire, checks, cards), reconcile payments to invoices and bank statements, and maintain high cash application accuracy.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Own periodic AR sub-ledger reconciliations and support month-end and quarter-end close tasks.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Support collections activity: aging analysis, dunning, customer follow-up, payment arrangements and escalation of delinquent accounts.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Investigate and manage customer billing disputes; coordinate cross-functional resolution with Sales, Deal Desk, Order Management and Revenue Accounting.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Develop and maintain AR reporting and KPIs (DSO, aging buckets, unapplied cash, dispute backlog) and deliver regular updates to stakeholders.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Lead and participate in UAT for NetSuite and SFDC changes, payment gateway integrations, and billing/process enhancements; author UAT scripts and document defects.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Maintain strong internal controls, SOPs, runbooks and documentation to support audits and ensure segregation of duties.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Proactively identify process improvements and partner with technical and business teams to reduce manual work, improve accuracy and tighten financial controls.</span></li> <li style="font-size: 10pt;"><span style="font-size: 10pt;">Support knowledge transfer and documentation activiti