Senior Complaints Insight Specialist at Capital One UK | Rozgoo | Rozgoo

Capital One UK

Spondon, GB · On-site · Full-time

Senior Complaints Insight Specialist

₹50.4L – ₹50.4LPosted 1 month ago

Location: Spondon, GB
Work mode: On-site
Employment: Full-time
Salary: ₹50.4L – ₹50.4L
Experience: Senior

About the role

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Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Complaints Insight Specialist About the role We are looking for a Senior Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. In this role, you will help us use customer complaints as a driving force for change, translating deep insights into strategic opportunities for investment. As part of a specialist team of six, you will collaborate across the organisation, parti…

Requirements

experience with complaints or customer insight
ability to turn insights into strategy

Skills

customer complaints
insight analysis
root cause analysis
strategic planning
process improvement
stakeholder collaboration
voc program
data visualization
operations improvement

About the company

Capital One UK

Posted via Adzuna

How to apply

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Capital One UK

Senior Complaints Insight Specialist

₹50.4L – ₹50.4L