Senior Complaints Insight Specialist at Capital One UK | Rozgoo | Rozgoo

Capital One UK

Woodthorpe, GB · On-site · Full-time

Senior Complaints Insight Specialist

₹57.9L – ₹57.9LPosted 1 month ago

Location: Woodthorpe, GB
Work mode: On-site
Employment: Full-time
Salary: ₹57.9L – ₹57.9L
Experience: Senior

About the role

© 2026 Rozgoo

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Complaints Insight Specialist About the role We are looking for a Senior Complaints Insight Specialist to join our Complaints Process & Insight team on a permanent basis. In this role, you will help us use customer complaints as a driving force for change, translating deep insights into strategic opportunities for investment. As part of a specialist team of six, you will collaborate across the organisation, parti…

Requirements

experience with complaints/voice-of-customer insights
ability to translate insights into strategy
stakeholder collaboration skills

Skills

customer complaints
insight analysis
process improvement
data analysis
root cause analysis
stakeholder collaboration
strategic planning
voice of the customer
contact center operations
regulatory knowledge
data visualization
training and coaching
continuous improvement

About the company

Capital One UK

Posted via Adzuna

How to apply

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Capital One UK

Senior Complaints Insight Specialist

₹57.9L – ₹57.9L