Senior Core Technologies Engineer

<div class="content-intro"><p><a href="https://fin.ai/">Fin</a>, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.</p> <p>Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.</p> <p>Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.</p> <p>Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.</p></div><h2><strong>What’s the opportunity?</strong></h2> <p>We are looking for a Senior Engineer to join the team<a href="https://www.intercom.com/blog/core-technologies-team/"> that enables the core technologies that Fin is built on</a>. This role is especially compelling for engineers who enjoy scaling Elasticsearch in production and who also like working across adjacent systems such as MySQL, ingestion pipelines, and owning how they operate from low level systems engineering to all parts of our Rails and monolith.</p> <p>Our team’s mission is to accelerate Fin’s growth and stability through educated and operationally excellent<a href="https://www.intercom.com/blog/core-technologies-team/"> core technology</a> usage. This means that we’re here to help product engineers and ML scientists build simpler, more performant product - faster. This can be through things like making low level database improvements that enhance everyone's experience, building best in class Elasticsearch tooling, or partnering with teams that utilise any of Fin’s core technologies or our build patterns. Previous projects from the team include<a href="https://www.intercom.com/blog/database-architecture-sharding-project/"> future-proofing our databases through sharding</a> and building<a href="https://www.intercom.com/blog/optimising-elasticsearch-at-intercom/"> a mechanism to migrate Elasticsearch indexes for scale and profit</a>.</p> <p>We’re building a robust platform where your expertise will be