Senior Customer Engineer (m/f/d)

Empower every employee. At Flip, we have a clear goal: to revolutionize the world for frontline workers and give them a voice. Become a Flip Game Changer and work with an unbeatable team to ensure that all employees, no matter where they work, have access to their company's internal information. If you're ready to make an impact and shape the work lives of millions of people, then you've come to the right place! Our Mission: Connect every employee to everything they need in one touch. Job Description Flip is the frontline employee experience platform. Hundreds of thousands of people who do not work at a desk open Flip to reach everything their employer's digital world holds for them and Bosch, REWE and Porsche are a a few of the companies that run it. The hard part is the last mile into a decades-old enterprise IT landscape, and that last mile is this role. As a Customer Engineer you sit on the edge of the product, inside the customer's environment: their identity stack, their HR systems, their security review, their AI roadmap. You take a Flip tenant from nothing to hundreds of thousands of live users and you decide how the technical side gets solved, sometimes by designing the integration and enabling the customer's IT to build it, sometimes by building the first version yourself and handing it over. That includes where our AI goes live: agents in the frontline app, tool access over MCP, and the authentication questions underneath them that nobody has solved yet. What you can expect Technical ownership end to end: You own the technical side of enterprise onboardings, from the first architecture conversation to a stable live rollout at scale. Integrations that make Flip load-bearing: You design and land identity and authentication (OIDC, Entra ID, Frontline Identity), user provisioning (SCIM), REST APIs and connections into HR and ops systems such as SAP SuccessFactors, Workday or UKG. Advise and enable instead of absorb: You bring the customer's IT, their partners and our external development partners to a solution you would sign off on, and you make sure they can run it without you. Build where building unblocks: Where building is the fastest way to prove an approach or to unblock a rollout, you build the first version and then hand it over cleanly, with the documentation and the handover conversation that make it stick. AI where it meets the customer: You lead how agents, MCP-based tool access and agent-to-agent scenarios land at enterprise customers, including the auth and data boundaries that have to hold around them. Technical authority in the account: You work with customer project management, IT, security, functional departments and works councils, you decide the technical questions, and you feed the gaps you see back into our product and engineering teams. Expect regular travel to customer sites, roughly 10 to 30 percent of your time. What you bring to the table Must-haves Around 3 to 5 (or more) years in IT or tech consulting, customer