Senior Customer Resident Architect

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About Us Fivetran and dbt Labs are bringing together two industry-leading companies with a shared mission: helping organizations unlock the full value of their data. Together, we’re delivering the data infrastructure layer that helps organizations move, transform, and trust their data — from the moment data moves, through every transformation, to the context teams and AI systems rely on. Fivetran helps organizations automate data movement across the systems, clouds, engines, and tools they rely on. dbt Labs pioneered analytics engineering, helping teams transform data into reliable, governed insights. Together, we support thousands of organizations as they build a trusted foundation for analytics, AI, and better business decisions. As we bring our teams and technology together, we’re building on the strengths of both companies while continuing to deliver the products and experiences our customers know and trust. It’s an exciting time to join us: we’re creating a company with the scale, talent, and technology to help more organizations put their data to work with greater speed, confidence, and impact. During this transition period, you may see references to both Fivetran and dbt Labs throughout our recruiting process as we integrate our teams, systems, and career sites. About the Role We are seeking an experienced Staff Customer Solutions Resident Architects to join our team. In this role, you will drive critical customer outcomes by delivering high-impact technical guidance to strategic accounts. You will be part of a high-visibility initiative that supports pre-sales, accelerates adoption, enables key migrations, and mitigates churn risks. This role is designed to deploy RA-level expertise flexibly, aligning with customer and business needs to drive growth, retention, and expansion. What You'll Do Accelerate Customer Success Across the Lifecycle Support strategic pre-sales opportunities by providing technical expertise to prospects Assist in launching and onboarding new customers who have not purchased RA services, ensuring they successfully adopt dbt Cloud Execute proactive adoption plays, including migrations, new feature implementations (e.g., Semantic Layer, Mesh), and major version upgrades Lead reactive adoption initiatives to de-risk churn or contraction and position accounts for future growth Deliver Technical Excellence Advise on architecture, design, implementation, troubleshooting, and best practices in dbt Cloud environments Build solution MVPs and guide long-term technical strategies tailored to customer needs Engage on multiple projects simultaneously with clear