- Location
- India, IN
- Work mode
- On-site
- Employment
- Full-time
- Experience
- Senior
About the role
Job Description Independently serves as the point of contact for a wide range of products and services, fielding inquiries via phone or electronic means. Leverages established protocols and Knowledge Base to address known issues and research, re-create, and test technical issues for assigned product area(s), as needed. Creates, reviews, and/or publishes Knowledge Base articles on less common functionality-related questions and common issues addressed by Operational contributors. Contributes to …
Requirements
- customer service experience
- ability to troubleshoot technical issues
- ability to use and update a knowledge base
Skills
- customer service
- technical support
- knowledge base management
- incident troubleshooting
- issue reproduction
- data collection
- phone support
- product and services support
About the company
Oracle
Posted via Adzuna
How to apply
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